Learn how System Automation helped this agency’s digital transformation journey to streamline licensing operations and improve user experience for this licensing agency.
30 Day Deadline
The Macon-Bibb Tax Commissioner’s office was anxious to get their new solution in place, and it wasn’t just excited anticipation – they had a strict 30-day deadline to get something, if not the full solution, in place. The Tax Commissioner’s office opted to use System Automation’s platform as the basis of their solution. Using an agile methodology, the SA Team supported the County’s aggressive implementation timeline to have the new system deployed on schedule.
“One of the most impressive aspects of our experience with SA’s solution was that we could stand it up in just 30 days… I can’t emphasize how important that was because we were scheduled to start with a new system by October 1st, and if they hadn’t delivered, we would not have been able to comply.”
Tanja Battle
Macon-Bibb County’s Deputy Tax Commissioner
Flipping the Script on Challenges
Before implementation, Macon-Bibb County processed license approvals in six to eight weeks, but thanks to system Automation, they could process approvals in just days! Drastically reduced license approval time isn’t the only goal they achieved. Some of their favorite benefits include:
- Setting custom rules to eliminate human data entry errors
- A mobile-responsive user interface (UI) that customers can use on any device
- A UI that can be customized to match local municipal branding
- AI-assisted auto-filing of forms
- Having customers upload documents electronically
- The ability to accept electronic online or in-office payments
Follow each step of their journey:
>>Part 2: Licensing Approval Achieved in 24 Hours
>>Part 1: Licensing Reality Check for Tax Commissioner