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Macon-Bibb Tax Commissioner's Office: 24-Hour License Approval
Articles | Case Studies | Licensing

Macon-Bibb Case Study: Licensing Approval in 24 Hours

Follow this agency’s digital transformation journey and how System Automation helped streamline licensing operations and improve user experience for the Macon-Bibb County’s Tax Commissioner’s Office.

Agency Turns Challenges into Achievements

While the Macon-Bibb County’s Tax Commissioner’s office is known for its excellent service, the agency was able to identify areas that needed to be addressed. Their self-assessment uncovered:

  • Processing time was too manual making it too long. Average licensing length was 2-3 months
  • Licensing had no way to accept or process applications online
  • Existing software was inadequate, feature-poor, and unscalable
  • The user interface (UI) of the existing software was difficult to navigate
  • There was no integrated payment processing capability
  • Handling recurring or prorated payments was problematic

Making A Bucket List Reality

By identifying their challenges and knowing that their workload was only going to grow with the addition of alcohol license processing, the Tax Commissioner’s office assessed the capabilities they needed in a new solution.

The organization understood that its manual licensing application was at the root of its problems. By digitalizing their process, they could address the roadblocks they saw in their current system. Also, adding an online payment option could further reduce application time and ensure prorated or recurring payment issues were a thing of the past.

Macon-Bibb Results

24 hours – License Approval Time
System Automation has also let Macon-Bibb digitalize how they collect and process licensing fees. By doing this, office staff can effortlessly handle recurring and prorated payments and the public can easily submit their licensing fees online.

65+ License Types Now Being Managed
Agency staff and users rave about the ease of use and how much it has helped turn license applications into an effortless process.

From Macon-Bibb

“The licensing process is now effortless… an easy 5 out of 5 stars.”

Tanja Battle
Macon-Bibb County’s Deputy Tax Commissioner

Follow each step of their journey:
>>Part 1: Licensing Reality Check For Tax Commissioner
>>Part 3: Licensing Agency Quickly Implements Robust Solution

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