Frequently Asked Questions
About Evoke Platform and System Automation
What is a regulatory management platform?
A regulatory management platform is a centralized software solution that allows government agencies to manage end-to-end licensure, permitting, compliance, enforcement, and reporting activities all within one system, improving efficiency and data visibility across the regulatory lifecycle. See Platform.
What is a low-code platform, and how does it benefit government agencies?
A low-code platform allows agency administrators to configure applications, data objects, workflow automations, dynamic forms, and more without heavy custom coding, enabling faster deployment, flexibility, and reduced reliance on IT resources.
Why do regulatory agencies struggle with legacy systems?
Legacy systems rely on manual processes, disconnected tools, and limited configurability, making it difficult for agencies to scale, keep sensitive data secure, adapt to regulatory changes, and deliver modern user experiences.
How can agencies modernize licensing and enforcement systems?
State agencies can modernize digital operations by adopting a cloud-based, low-code application platform (LCAP) like Evoke, with regulatory solutions designed specifically for state licensing boards, commissions, and agencies to streamline workflows, improve visibility, and reduce manual processes.
What types of government agencies does System Automation support?
System Automation supports state and local agencies, licensing boards, commissions, and organizations regulating professionals, occupations, industries, and public safety domains.
Can regulatory software support multi-board or multi-division agencies?
Yes, Evoke is proven to support enterprise licensing agencies and multi-division environments. Evoke’s centralized data model and configurable apps accommodate diverse regulatory requirements across an organization within a single system.
How is Evoke different from traditional COTS or legacy systems?
Solution Capabilities
What regulatory and compliance functions can Evoke support end-to-end?
What business processes can Evoke manage (licensing, compliance, records management, etc.)?
Evoke manages the full regulatory lifecycle, including initial applications to license issuance, renewals with CE tracking, inspections, investigations, enforcement actions, public verification, payments, records management and more.
Can Evoke support permitting and licensing in one system?
Does Evoke provide out-of-the-box applications or templates?
Yes, Evoke includes prebuilt, configurable application templates that accelerate implementation while allowing agencies to tailor workflows to their specific requirements.
How does regulatory software improve reporting and data visibility?
Evoke provides real-time reporting, dashboards, and centralized data visibility, allowing agencies to track performance, generate reports quickly, and make informed, data-driven decisions without relying on manual report compilation in external reporting tools.
Can workflows, forms, and rules be tailored by our agency?
Yes, Evoke enables agencies to configure workflows, forms, validation rules, and business logic to match their specific regulatory processes.
Implementation
What does it take to implement regulatory software?
Implementing regulatory software involves gathering and understanding agency requirements, designing and configuring workflows, migrating data, testing the solution, and managing the project through deployment to ensure the platform aligns with operational needs.
How long does it take to replace a legacy licensing system?
From project initiation to go-live, the duration of an Evoke implementation depends on the scope of what is being replaced, data migration, integrations with other systems, and other factors. Schedule a discovery session to learn more about how Evoke can modernize your organization, including potential timeline considerations for your agency’s scope.
How does System Automation approach data migration from legacy systems?
System Automation uses a secure, proven data migration process that combines close agency collaboration with the power of Evoke to extract, transform, and load legacy data efficiently while preserving data integrity and improving long-term accessibility.
How does Evoke reduce implementation risk for agencies?
Evoke reduces implementation risk by offering configurable out-of-the-box capabilities aligned with real-world regulatory workflows, helping agencies avoid costly custom development and accelerating value delivery.
How can agencies ensure user adoption during implementation?
By involving subject matter experts and end users in the implementation, testing, and training of the new Evoke solution, users are more likely to successfully adopt the new system.
What operational improvements have agencies seen after implementation?
Agencies using Evoke have reported measurable operational improvements, including up to an 80% reduction in application processing time, increased submission accuracy through 100% completed form validation, and greater efficiency through configurable, streamlined workflows. See Case Studies.
User Experience for Staff and the Public
How does regulatory software reduce manual work for agency staff?
Evoke automates repetitive tasks, digitizes regulatory workflows, and centralizes data in one system, reducing manual entry, minimizing errors, and eliminating the need for spreadsheets and paper forms.
How easy is regulatory software for government staff to learn and use?
Agencies can drive adoption by delivering software that provides intuitive user experience, delivering role-based training, and aligning system workflows to existing agency business processes to minimize disruption.
What is the experience for applicants, licensees, or the public?
Evoke provides a modern, self-service experience for applicants and licensees through dynamic, guided forms, real-time status tracking, and mobile-friendly access, while also enabling the public to easily search for license information and access relevant regulatory records online.
How can inspection management be improved?
How can state licensing boards and agencies reduce incomplete applications and errors?
Evoke uses dynamic forms, validation rules, and guided workflows to ensure applications are complete and accurate before submission.
Integrations and Data
Can regulatory software integrate with GIS, payment systems, and identity providers?
Yes, Evoke uses an API-driven architecture to integrate with systems like GIS, payment gateways, and identity providers, enabling seamless data exchange across the regulatory ecosystem. See Integrations.
Does Evoke provide APIs for integration?
Evoke uses an API-driven architecture to securely retrieve and exchange data, enabling integration with external systems, including payment providers, identity services, and third-party platforms.
How does the platform ensure data accuracy and audit readiness?
Evoke enforces data validation, creates audit trails, and provides role-based access controls to maintain accurate, secure, and audit-ready regulatory data.
How can agencies share data across departments, boards, and stakeholders?
Evoke centralizes regulatory data in one system, enabling secure, role-based access and data sharing across departments and stakeholders.
How does Evoke handle reporting and analytics?
Evoke provides built-in reporting tools and dashboards and integrates with analytics platforms, empowering agencies to generate reports quickly, access real-time insights, and support data-driven decision-making.
Pricing and Procurement
How is Evoke priced?
We implement Evoke under fixed cost pricing for fixed price deliverables to fulfill the determined scope of a project. Implementation fees are calculated by assessing the level of effort for services required to configure Evoke to meet the agency’s specific requirements. The total implementation fee is the sum of all the deliverables, which are billed according to a milestone schedule aligned with an approved project plan. To learn more, schedule a discovery session.
What is included in Evoke subscription and support?
Evoke’s monthly/annual subscription fee includes ongoing support, regular platform updates, maintenance, secure hosting, and software licensing.
What procurement options are available for state agencies?
Aside from formal procurement processes, such as RFPs, RFQs, or ITNs, state government agencies can acquire Evoke software and implementation services via various approved contract vehicles, including:
- NASPO contract resellers such as Insight, SHI and Carahsoft
- The ITS75 Multi-State Statewide Contract for agencies in Massachusetts, Connecticut, Maine, Rhode Island, and Vermont
- The Texas Department of Information Resources DIR 570 Software, Products, and Related Services contract, available to agencies both inside and outside of the Lone Star State
- For Commonwealth of Virginia agencies, the VITA Licensing Contract held by Public Consulting Group, one SA’s preferred implementation partners.
What factors influence total cost?
A full accounting of Evoke capabilities, functional requirements, and scope variables required to meet the agency’s needs. Final pricing is typically defined through a Statement of Work based on the agency’s specific project scope.
- System Automation welcomes the opportunity to have more detailed discussions with agency stakeholders regarding project scope and timing, required functionality, and other information relevant to the implementation of Evoke to refine these estimates. Other considerations include the agency’s budgetary cycle and potential use of a state approved contract vehicle or contract amendment for ease of procuring the Evoke platform and implementation services.