With Evoke, the Division’s new RMS empowers:
- Intuitive and modern user experience for the Division’s staff of sworn officers and civilians
- End-to-end case management including thorough tracking of calls for service, investigations, arrests, events, property, violations, and daily activity logs
- Accurate reporting of crimes, property audits, regulatory activities, and more
Evoke is a low-code application platform (LCAP) leveraging the latest cloud-native technologies that provide extensive flexibility and stability, making it an ideal platform for the Division to vastly improve its overall operations. To implement the new RMS successfully, System Automation’s dedicated team partnered closely with Division staff to understand its business and configure Evoke to support the Division’s specific processes and workflows while converting and migrating over 500,000 case records.
“System Automation took the time to thoroughly understand our requirements to ensure Evoke was successfully configured to align with the Division’s needs from the very start,” said Danielle Ellston, Deputy Chief, New Hampshire Liquor Commission Division of Enforcement & Licensing. “Our new records management system is so much more responsive to how we operate, which has given us a tremendous boost in productivity and morale.”
By securely connecting to the RMS from anywhere in the field, officers can substantially reduce physical paperwork while saving time previously spent driving to the office just to perform system tasks. Using its new Evoke RMS, the Division’s investigators and staff shared reactions such as, “I’m thinking of all the other useful things I can do now that my paperwork will take less time,” and “I don’t have to drive to HQ to submit cases anymore.”
Evoke has proven to not only delight RMS users but position the Division to more effectively focus on ensuring public safety across the state of New Hampshire. Plus, with Evoke’s intuitive web-based builder, new business processes are easy to create, integrate, launch, and maintain – enabling NHLC to address future needs and use cases.
“With automation and simplification inherent to Evoke, its records management capabilities far outperform those of other systems,” said Charles Rubin, System Automation President and CEO. “We are delighted the Division of Enforcement & Licensing at the New Hampshire Liquor Commission is realizing the full potential of Evoke so processes and tasks can be completed quickly and reliably.”
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About New Hampshire Liquor Commission
The New Hampshire Liquor Commission (NHLC) operates 65 NH Liquor & Wine Outlet locations throughout the Granite State, providing more than 12 million annual customers with the widest selection of name brand wines and spirits at great prices and no taxes. NHLC has received numerous accolades, including being named the “Best state in the country for wine drinkers” by The Washington Post and “One of the best places in the country to find rare spirits” by Serious Eats. New Hampshire is one of 17 states where the government controls the sale of alcohol. NHLC has twice been named the “Nation’s top control state” by StateWays Magazine and its leadership has been recognized for “Transforming the control state model” by Market Watch Magazine. Since the first NH Liquor & Wine Outlet opened in 1934, more than $4 billion in net profits has been raised to fund programs including education, health and social services, transportation, natural resource protection, addiction treatment and prevention programs. NHLC contributed nearly $164.9 million in support of these programs in Fiscal Year 2023.
NH Liquor & Wine Outlet logos, product and Outlet images are available at this link.
Visit LiquorandWineOutlets.com to locate an Outlet, search for product availability, learn about monthly sales, review wine tasting schedules, and sign up to receive significant savings with monthly Email Extras.