CASE STUDY
How a Licensing
Agency Streamlined
Operations
The Macon-Bibb County Tax Commissioner’s Office faced significant obstacles in its licensing operations. Processing thousands of licenses annually, they relied on manual, paper-based systems that took weeks or months to complete. With no online application process, outdated software, and limited payment options, operations were slow and error-prone. The COVID-19 pandemic further underscored the need for a digital transformation to reduce face-to-face interactions and improve efficiency.
The Evoke Approach
Streamline
Workflows
System Automation replaced manual, paper-based processes with Evoke – a digital platform to eliminate inefficiencies and reduce errors.
Enhance User Experience
The platform included an intuitive, mobile-responsive user interface, making it easy for staff and customers to navigate and complete tasks.
Online
Applications
Online application submissions and document uploads eliminated the need for in-person visits and sped up the approval process.
Simplify
Payments
Evoke introduced integrated payment processing, allowing for seamless handling of electronic, prorated, and recurring payments.
A Powerful Transformation
The results were transformative. License approval times dropped from 6-8 weeks to just 24 hours. Staff effortlessly managed recurring and prorated payments, while users praised the mobile-friendly platform and electronic document submission features. The system now supports 65+ license types, helping Macon-Bibb achieve efficiency and ease in licensing operations.
"The licensing process is now effortless... an easy 5 out of 5 stars."